Refund / Returns & Cancellation Policy

Champion Trophies and Awards is committed to providing the best quality awards and the finest personalisation. We understand that the awards you request are very important and should be completed to your direct specifications.

However, there may be occasions where you have concerns regarding your order meeting expectations. In these circumstances, we suggest you contact Champion Trophies and Awards directly by phone on 1300 210 367 or email enquiries@championtrophies.com.au within 14 days of receiving your order to discuss a resolution.

You are entitled to a return, refund, exchange or repair if:

• have a fault that you could not have known about at the time of purchase (see below for goods damaged in transit);
• The goods are not the same as the description provided.

You are not entitled to a refund if you:

• Simply change your mind or no longer want the goods;
• Realise you can’t afford the goods;
• Found the same item at a cheaper price elsewhere;
• Chose the wrong size or style;
• Were responsible for causing a fault (e.g. spelling or layout errors).

All claims must be made within 3 days of receiving the product.

Cancellations

Cancellations are subject to the following conditions:

• Orders which have been personalised but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the order less the delivery fee.
• Orders which have left with our couriers cannot be cancelled.