4.9 · Trusted since 1984

1300 210 367

faq

FREQUENTLY ASKED QUESTIONS

Everything You Need
To Know.

Find clear answers about ordering, engraving, artwork, delivery and choosing the right awards for your organisation.

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Good to know

Frequently asked questions

Any wording you like names, dates, and team or company details. Most pieces fit 3–4 lines, depending on font size and available engraving space.

We offer a wide range of fonts and can generally match almost any style to suit your branding or event.

Yes, on many trophies and medallions we can add your logo alongside the engraving just ask our team to confirm.

Yes engraving and design setup are both free with every trophy or medallion you purchase.

Yes, and we recommend it we’ll send a digital proof for your approval before engraving begins.

Yes, we offer bulk pricing with a price beat guarantee, and rush orders usually come at no extra cost.

Credit card, debit card, Google Pay, and direct bank transfer.

Metal, resin, glass, crystal and more a range of high-quality materials to suit your event.

We offer both real metal and printed plates, and all engraving is permanent it won’t fade.

Every product is built with quality materials designed to last for years.

Size is a personal choice there’s no right or wrong. Exact dimensions are listed on each product page.

Every trophy comes complete with a base, nameplate, and included engraving.

Production takes 3–4 business days, then ships via Australia Post or courier depending on your location and deadline.

We currently ship Australia-wide only, and every order includes tracking.

All products are securely boxed, and rush delivery is available on request.

Submit your text at checkout or by email changes can be made any time before production starts.

Most products have no minimum order, and you can reorder the same design any time it’s still available.

All workmanship is guaranteed. Once an engraved order is completed, we’re unable to accept returns see our return policy for details.

Contact us immediately and we’ll arrange a replacement as quickly as possible.

Still have questions?

Speak with our awards team for personalised assistance — wording, sizing, bulk orders and event deadlines.