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4.9

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· Trusted since 1984 · Australian Owned

Free engraving & shipping over $100

1300 210 367

delvieryinfoatmion

Help & Support

Fast, Reliable Delivery Australia-Wide

Everything you need to know about production times, shipping costs, tracking, and delivery across Australia and New Zealand.

★★★★★

4.9/5 Rating

·

Tracked on Every Order

·

Delivered Australia-Wide

3–4 Days

Standard Production

Free

Shipping Over $100

AU + NZ

Delivery Network

100%

Orders Tracked

Start Here

How Delivery Works

Production, dispatch, and delivery — the three stages every order goes through before it arrives.

1. Production

Once your engraving proof is approved, most orders are produced within 3–4 business days before dispatch.

2. Dispatch

Orders are dispatched via Australia Post or courier, depending on your location, order size, and deadline.

3. Tracked Delivery

Every order includes a tracking number so you always know exactly where your delivery is.

Quick Reference

Estimated Delivery Times by Location

Timeframes below are from dispatch, after production and proof approval are complete.

Location

  • Melbourne Metro
  • Sydney, Brisbane, Adelaide, Canberra
  • Perth, Darwin, Hobart
  • Regional & Rural Australia
  • New Zealand

Standard Delivery

  • 1–2 business days
  • 2–4 business days
  • 4–7 business days
  • 4–8 business days
  • 6–10 business days

Express Delivery

  • Next business day
  • 1–2 business days
  • 2–3 business days
  • 3–5 business days
  • By request

Estimates only — actual delivery times depend on your carrier and location. Contact us if your event date is tight and we’ll confirm what’s achievable.

Quick Reference

Shipping Costs

Order Type

  • Orders over $100
  • Orders under $100
  • Express or rush delivery
  • Bulk & club/school orders

Cost

  • Free standard shipping
  • Calculated at checkout by weight & location
  • Available on request — ask for a quote
  • Often included in bulk pricing — ask your account contact
💡 Ordering for a presentation night or speech night? See our Presentation Night Planning guide for how far in advance to order so delivery never becomes the tight part of your timeline.

Peace of Mind

Packaging & Fragile Items

1

Every item is individually boxed

Trophies, medals, crystal and glass awards are all securely packaged for transit, not just wrapped loosely.

2

Fragile items get extra protection

Crystal and glass awards are cushioned and boxed to survive freight handling — breakages are rare but always covered if they happen.

3

Bulk orders are consolidated where possible

Large team or school orders are packed together to reduce the number of separate deliveries you need to track.

4

Something arrived damaged?

Contact us immediately with a photo and we’ll arrange a replacement as quickly as possible — see our full Returns Policy for details.

Good to know

Delivery FAQs

We deliver Australia-wide to every state and territory, plus New Zealand.

Yes — pickup is available from our Shepparton workshop by arrangement. Contact us to organise a time.

Currently we ship within Australia and to New Zealand only.

Yes, on all orders over $100. Orders under $100 are calculated at checkout based on weight and location.

Most orders are produced within 3–4 business days once your engraving proof is approved.

Yes, in most cases — contact our team with your deadline and we’ll confirm what’s achievable.

Often, yes — ask your account contact when requesting a bulk quote.

Yes — every order includes a tracking number, sent to you once it’s dispatched.

Contact us immediately with a photo and we’ll arrange a replacement as quickly as possible.

Contact our team with your order number and we’ll investigate with the carrier directly.

Cutting it close to your event date?

Speak with our team directly and we’ll tell you honestly whether your timeline is workable, and what rush options are available.

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