At Champion Trophies and Awards, we are committed to delivering a seamless and satisfying experience for every customer. Please review our key shop policies below to understand how we operate and what you can expect when ordering from us.

1. Order Processing Times

• Standard orders are typically processed within 1–2 business days.
• Customised or engraved items may require 3–5 business days for production.
• Urgent orders can often be accommodated—please contact our team directly.

2. Delivery and Shipping

• We deliver Australia-wide with trusted courier partners to ensure reliable and fast delivery.
• Express delivery options are available at checkout.
• Shipping times vary depending on your location, but most metro areas receive orders within 1–3 business days after dispatch.
• Tracking information will be provided for all deliveries.

3. Customisation and Artwork

• Customers are responsible for providing accurate spelling and layout information when submitting custom orders.
• Proofs are available upon request for large or complex orders.
• We may adjust artwork or layout for visual balance unless specified otherwise.

4. Price Match Guarantee

• We offer a price match guarantee on identical products from Australian-based competitors.
• To qualify, simply provide evidence of the competitor’s offer prior to placing your order.

5. Product Availability

• All products listed on our website are subject to availability.
• In the event of stock shortages, we will contact you promptly to suggest alternatives or advise on restocking timelines.

6. Damaged or Incorrect Goods

• Please inspect your items on arrival.
• If your goods arrive damaged or incorrect, contact us within 48 hours so we can resolve the issue promptly (refer to our Refunds & Returns Policy for more detail).

7. Bulk Orders and Corporate Accounts

• We welcome large volume and repeat orders for schools, sports clubs, corporate clients, and event organisers.
• Dedicated account support and volume pricing are available—contact us to discuss your needs.

8. Customer Support

• Our customer service team is available Monday to Friday, 9am–5pm (AEST).
• You can reach us via phone at 1300 210 367 or email at enquiries@championtrophies.com.au.